George Woods Terms & Conditions
The following Terms & Conditions apply for all products purchased from Timber Door canopies by George Woods.
Payment can be made over the phone or Via our online shop using paypal & major credit/debit cards, we also accept cheque payments - goods will be sent once cleared funds have been received. We do not accept American Express.
CONSTRUCTION / RETURNS
The client constructs the canopy at her/his own risk as we do not install the canopies.
We require notice within 7 days of any damage made in transit, in which case the canopy must be returned in full.
Products must not be left wrapped up in the packaging for any prolonged amount of time as the timber will sweat in the bag and therefore be ruined. Please remove from packaging as soon as received.
Canopy can not be returned due to customer error over dimensions/design.
George Woods only supply the timber work for the canopies.
Please call or email for confirmation of any of the above or if you require any further information.
We use a trusted courier service, our standard delivery service is a next day service. If you have any special delivery instructions or a preferred date for delivery please let us know. Due to the large size of the parcels, if you are not likely to be at the address when the delivery arrives we will need to know if your parcels can be left in a safe place. We also need to provide a contact number.
Standard gallows brackets ordered before 9:30am can be made and dispatched the same day.
We aim to dispatch standard canopies ordered before 9:30am the same day.
Barge boards can take 5-7 days.
These are estimated delivery times only.
If you would like a guaranteed delivery date please email us at [email protected] or call to speak to Sally on 01363 884218.
Our standard delivery is to mainland UK only, but if you are further afield we can still ship to you! Please call us on 01363 884218 for a price and to complete your order.
All of our standard size canopies, brackets and barge boards can be returned to us within 7 days of receipt at the customers expense. Once we have received it back and inspected it for any damage, we will then refund accordingly.
For bespoke items NO refunds.